Custom Order?

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Color Samples?

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Returns/Exchanges/Replacements

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To get in touch with us:

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Phone: 586-786-9851

Snail-Mail:

12550 31 Mile Rd.,
Washington, MI 48095

Common Questions

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Yes, our hassle free return policy makes returns easier than ever! All SledWrapR® purchases can be returned for full refund (excluding custom designs and logo fees) within 10 days of receiving it as long as the wrap is in its original condition. Only cost to you is the return shipping. Please view our Returns/Exchanges page for more details.

There are a lot of various color sleds out there and we do our best our try to match them as close as we can. However, due to things like discoloration of plastics, specialty colors, and other variables we cannot guarantee our colors will match. If you are worried about a color not matching your sled we can mail you up to 10 FREE color samples of our printed material by filling out our Color Samples Form. This will allow you to see an accurate representation of the color you will receive. Keep in mind that color variations between monitors, mobile devices, and actual print colors received can vary drastically, so better to be safe than sorry!

While our SledWrapR® app allows for custom color changes we realize some people want a custom wrap designed from scratch. No problem! Our design team at ArcticFX will work with you directly via email or phone to design you the custom wrap you've always wanted. Custom designed sled wraps require a $200 minimum non-refundable deposit that will go towards the design charge and final purchase price of your wrap. Once the deposit is made a designer will work with you on up to 5 revisions of a design until you are 100% happy. To get started on a custom wrap please fill out our custom order form.

Once we receive your $200 deposit for your custom graphics you can expect an initial design proof in about 1-3 weeks.

Yes, our wraps are made with high-quality vinyl and have exclusive AIR-PASS Technology making them a breeze to install. When you first pull out your wrap we understand it can be overwhelming, but we promise anyone can do it. Every order has an application instructions sheet with it, read it carefully. If you follow this instruction sheet you shouldn't have any problem installing your wrap. Of course we are always here for help if needed: (586) 786-9851.

While it's not essential for installation, we do highly recommend using our application kit, which has been specifically designed for our wrap installation process. 

Use a heat gun or hair dryer to heat up the old graphics. Depending on the age and adhesive used, some vinyl requires more or less heat. Warning! Please be careful and do not overheat the surface. Too much heat may cause the plastic to melt. Sweep your heat gun in an up/down or side to side motion along the surface. Apply enough heat so that the old graphic is warm to the touch. This will make it malleable and easier to lift up. Then use the lil'chizler tool (included in our app kit) or a credit card to lift up an edge or corner of the old graphic. Grab the edge or corner and begin slowly pulling straight back at a 90 degree angle from the surface. Apply heat to the graphic as you are pulling.  The old graphic should lift up and off in one motion. 

First thing upon receiving your graphics kit is to roll it out and check it for any issues, mistakes, or missing pieces. Once the roll is cut up or pieces are removed from the backing, we will no longer accept it as a return item. Be sure to check it thoroughly. Once you've deemed the graphics to be "perfect" you can start the installation process. 

Using the correct tools is essential to installing your graphics properly. We highly recommend purchasing an application kit to make this process easier, but you can use these tools as alternatives: 

  • Adhesive Remover (we recommend 3M Adhesive and Wax Remover)
  • Prep Liquid/Cleaner (90% Isopropyl alcohol works best)
  • Small Utility Blade (snap-off style recommended)
  • Cheap Paper Towels (dye-free/lint-free)
  • Blow Dryer or Heat Gun (not too hot)
  • Application Key (choose your model under our install tab from the home page to print your application key)

We're always out there looking for that up-and-comer that's gonna change the game.  If this sounds like you then check us out on HookIt.com and apply to our athlete support program. We generally do not except new athletes during our busy season (October - April).

All potential dealers must go through ArcticFX's dealer application process in order to become a certified dealer.  If you are looking to become an ArcticFX dealer please contact us at (586) 786-9851 and we will help you through the application process.

ArcticFX uses only the very best vinyl and equipment to produce our graphics. Our graphics are printed on a very high quality 16mil thick vinyl and made with exclusive AIR-PASS Technology, which allows air bubbles to escape more easily for a bubble-free install. This mean absolutely NO liquid is required for installation! ArcticFX strives to be the very best in the industry and we stand behind our products completely! For more info on why we're the best in the biz check out our Why ArcticFX page.

Every single ArcticFX sled wrap is made to order at our facility in Washington, MI.

We do not offer a warranty with our sled wraps and we are not liable for damage due to everyday riding or improper installation techniques. That being said, if you receive the wrap damaged or suspect an issue while installing then contact us right away! We will certainly take care of any issues with your graphics that we deem to be our fault. If you damage your wrap during installation or while riding we do offer replacements at cost up to 1 year after purchase...just fill out our replacements form here.

Accidents happen...we got you covered! ArcticFX offers replacement graphics priced at material cost for up to 1 year after purchase. We have the ability to send you any replacement piece you need. Fill out our replacements order form and we will get your replacements printed and shipped out to you asap.

Nobody's Perfect! Even the best companies occasionally make mistakes. If upon opening your package you discover the wrong item has been shipped to you, please contact us immediately by phone/email or view our Returns/Exchanges page for help. We will do our best to quickly correct the mistake. The correct item will be printed and shipped to your door asap along with a return label for the incorrect one.

Of course, any order can be placed online or by phone at (586) 786-9851. Make sure to have your information ready when you call (Name, Email, Address, etc.)

Once your order is placed it will take about 1-3 business days to process, print and ship. Shipping times will vary but US orders generally don't take any more than a week to receive.

Logos can be added to any ArcticFX order at checkout using our logo selection tool.  This tool allows you to add up to one (1) Gold level logo (your main logo: approx. 10-14"), three (3) Silver level logos (approx. 5-7"), and six (6) Bronze level logos (approx. 2-4").  All logos regardless of size are $10 a piece.  Logos will be applied equally on each side of your sled and a proof will be sent to you to approve before we print and ship your order. 

We have most industry logos on file, but for specialty or personal logos that we do not have you must complete a custom order form and provide us with the logo(s) in vector format (Adobe Illustrator or .EPS files).

Our sled wraps start at $299.  However, any graphics on our site can be ordered by individual wrap sections so if you need any replacements you can just order the section you need without all the stuff you don't.  Prices by individual section vary based on your model.  All pricing can be found under the "pricing" button on our product pages.

Yes, we ship our wraps worldwide! Keep in mind that ArcticFX is not responsible for any international import taxes or duty fees and cannot insure international orders outside of the US and Canada!

If you have placed an order with us you should receive a tracking number as soon as your item has been processed and shipped.  Shipping and processing times may vary based on season and order details (ie. an order with several logo adds or extras may take us a bit longer to process)

Customizing the colors with SledWrapR is simple. Just find the design you like and click the "Customize" button on the product page. Each design has upwards of 80,000 unique color combinations so you are almost guaranteed your sled wrap will be one-of-a-kind.

Yes, most features on the website are mobile friendly. That being said, sled wraps are seen best on a big screen, so we highly suggest using a computer or tablet to get the best overall experience.

Most website issues can be resolved by updating your browser (we highly recommend using Chrome, Firefox, or Safari) or by clearing your browsers cached images and files. However, if you are still experiencing issues give us a call at 586-786-9851. Any website issues we treat as high priorities and we'll get them solved asap.

Any design found on our website can be made for any sled model we offer. So if you find a design you like but you don't see it available for you model just fill out our Custom Order Form and our design team will make it happen!

While we do have one of the largest sled wrap offerings out there, it is nearly impossible to have templates for every model sled. So a good rule of thumb is if your sled was made in the past decade we most likely wrap it. If you don't see it online just ask and chances are we can make it happen!

If you are having trouble placing an order you can give us a call during our business hours at 586-786-9851 and place the order by phone.

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